Privacy

Privacy Policy

Last updated: 13 August 2026

Portl ("Portl", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how information is collected, used, stored and shared when you use the Portl mobile application, website at portl.club, and related Portl services. By using Portl, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Portl, we may collect the following information.

Account Information

• Name
• Email address
• Phone number
• Profile photograph
• Date of birth or age information
• Username, profile information and account preferences

Usage Information

• Venues, events and experiences you view
• Guestlists, reservations, tickets or tables you interact with or book
• Offers you claim
• Venue and event check-ins
• Searches and browsing activity within Portl
• Interactions with other Portl users
• Device and application activity

Device Information

We may collect device type, operating system, app version, device identifiers, IP address, language and regional settings, and diagnostic, crash and performance information.

2. Location Information

Portl includes location-based functionality. With your permission, Portl may access your device's precise or approximate location.

We use location information to provide and improve location-related features, including:

• Showing relevant venues, events and experiences around you
• Helping determine whether you are at or near a participating event or venue for check-in or event-related functionality
• Enabling Portl's live-location or Go Live functionality
• Allowing you to voluntarily share your live location with friends or other users you choose within Portl
• Supporting safety, fraud-prevention and technical functionality associated with these features

Background Location

Certain Portl features may require access to your location while the app is running in the background. If you deliberately enable Portl's live-location or Go Live feature, Portl may continue accessing your location while that feature remains active so your selected friends can see your updated location without Portl needing to remain open on your screen.

Portl does not use background location to continuously track users who have not enabled a feature requiring it. You can stop live-location sharing through Portl and can change or revoke Portl's location permissions at any time through your device settings. Some location-based features may not function correctly if location permission is disabled.

Who Can See Your Location

• Sharing occurs only after you choose to activate the relevant feature.
• Your precise or live location is not publicly displayed by default.
• Location is displayed only to the users or audience permitted by that feature.
• You can stop sharing your live location and revoke permission.
• Portl does not sell your precise location information to advertisers or data brokers, and does not share it with advertisers.

We may use trusted technical service providers to process location information on our behalf where required to operate Portl's infrastructure. Such processing is limited to providing the relevant Portl service.

3. How We Use Your Information

• Create and manage your Portl account
• Provide Portl's social, discovery and booking functionality
• Process bookings, guestlists, tickets, tables and offers
• Provide location-based features and facilitate communication between users, hosts and venues
• Personalise your experience and send service-related notifications
• Send marketing communications where permitted
• Prevent fraud, abuse and misuse; maintain platform security; diagnose technical problems
• Analyse and improve Portl; comply with legal requirements; enforce our terms and policies

4. Sharing of Information

We do not sell your personal information.

Venues and Event Partners

When you make a booking, join a guestlist, purchase a ticket, claim an offer or otherwise interact with a venue or event through Portl, relevant information may be provided to that business so it can fulfil your request.

Other Portl Users

Information that you choose to place on your profile or share through Portl's social functionality may be visible to other users depending on your settings and the relevant feature. Live location is shared with other users only where you activate a location-sharing feature.

Service Providers

We may use third-party companies for hosting, analytics, messaging, payments, notifications, customer support and technical infrastructure. These providers may process information on our behalf only where reasonably necessary to provide their services.

Legal and Safety Requirements

We may disclose information where reasonably necessary to comply with applicable law, protect rights or safety, investigate fraud or security incidents, or enforce our agreements and policies.

5. Payments

Some Portl features allow users to purchase tickets, packages, subscriptions or other services. Payments may be processed by third-party payment providers. Portl does not necessarily store complete payment-card information itself.

6. Subscriptions

Portl may offer optional paid subscription plans. If you purchase a subscription through the Apple App Store or Google Play Store, billing and subscription management are handled through the relevant platform and are also subject to that platform's terms and privacy policies. Subscription status and transaction-related information may be provided to Portl so we can activate and manage your subscription features.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide Portl, maintain your account, complete transactions, meet legal obligations, resolve disputes, prevent fraud and abuse, and protect Portl's legitimate business interests. Certain information may be retained after account deletion where required by law or reasonably necessary for security, fraud prevention, dispute resolution or record-keeping.

8. Account Deletion

You may request deletion of your Portl account and associated personal information through functionality provided within Portl or by contacting us. Certain information may be retained where legally required or necessary for legitimate purposes.

9. Your Choices and Rights

Depending on where you live, you may have rights to access, correct or delete your information, object to or restrict processing, withdraw consent, request a copy of certain information, and lodge a complaint with an applicable data-protection authority. You can manage device permissions, including location permissions, through your phone's operating-system settings.

10. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No internet-based service or electronic storage system can guarantee absolute security.

11. Children's Privacy

Portl is not intended for individuals below the minimum age permitted to use the service in their jurisdiction. We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

12. International Processing

Portl operates internationally. Your information may therefore be processed in countries other than the country where you live. Where required, we take appropriate measures to protect personal information transferred internationally.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we may notify users through Portl, our website or another appropriate method. The date at the top indicates when it was most recently updated.

14. Contact Us

If you have questions about this Privacy Policy, your personal information or Portl's privacy practices, please contact us through the contact details provided at portl.club.